The college has different mechanisms to adress the grievances and suggestions of the students. However, they come under the purview of the Grievance Redressal Cell.

• The Grievance Redressal Cell operates under the supervision of two teachers and two student representatives to take into account the suggestions, complaints and grievances of the students. The Cell operates once a week at an appointed hour. The scope and jurisdiction of the Grievance Cell extends also to the grievances offered by the Students’ Council of the college.
• An allied mode is the Suggestion Box, which is used as the receptacle of complaints and suggestions offered by the students and acts as a part of the Cell.
• The Grievance Redressal Cell does not operate during the examinations and when the academic session is off.

REPORTS

GRIEVANCE REDRESSAL CELL

(2018-19)

The Grievance Redressal Cell of the college followed three basic modes of registering student grievances:

i)                Suggestion/Grievance/Complaint Box

ii)              Direct communication with the Cell

iii)             Online Feedback

A)   SUGGESTION BOX

This commonly used device was installed for the use of students where they could drop their grievances or complaints without disclosing their identity. During the period July, 2018 – June, 2019, there were plenty of such complaints and suggestions, which were often repetitive. The most important grievances are given below:

• Lack of direct access to books in the library
• Less number of reference books in the library
• Frequent delay in rendering office service
• Narrow space in the students’ canteen leading to unhygienic condition

B)    DIRECT COMMUNICATION METHOD

This method involved a face-to-face approach to the Redressal Cell comprising two teachers designated for this function. This method invited fewer students and therefore fewer complaints since they fought shy of approaching the Cell. These complaints usually veered around the following aspects:

• Irregularities of particular classes
• Requests for greater computer access in the library
• Delay in office service

C)   FEEDBACK

The student feedback related to a set pattern involving the entire academic and infrastructural network of the college. This method yielded the following result:

• Demand for more classes on project methodology
• Occasional language barrier in classes delaying curriculum delivery
• Drawback in Infrastructural set-up

STEPS TAKEN

A)   SUGGESTION BOX

i)                Students were allowed to accompany the librarian to racks to check availability of books and select from the books available.

ii)              A scheme was outlined about recommendations of reference books from teachers.

iii)             A reshuffle in the office was suggested for extending efficient service to students.

iv)             Regarding lack of space in the canteen, nothing much could be done at that point of time because the existing infrastructure did not allow that.

B)    DIRECT COMMUNICATION METHOD

i)                Because of paucity in the number of teachers in a couple of subjects, some classes suffered. A reshuffle in the routine was recommended.

ii)              A more extensive computer accessibility was planned to enable students to avail of internet and related facilities.

iii)             The matter had already been taken up.

C)   FEEDBACK

i)                Classes on projects and project methodology have been distributed among teachers and special classes have been arranged to address the difficulties of the students.

ii)              In order to remove occasional language barrier in some classes, the college has tried its utmost in compartmentalising students in sections depending on the language they have chosen as their medium of study.

iii)             In response to complaints demanding more audio-visual classes, the college has made attempts to accommodate classes which require such kind of teaching in the room designated for such classes and it is trying to utilise its resources to organize another room for this purpose.

A precise diagram of the issues and the process of addressing them:

GRIEVANCE REDRESSAL CELL

(2019-20)

The Grievance Redressal Cell of the college followed three basic modes of registering student grievances:

i)                Suggestion/Grievance/Complaint Box

ii)              Direct communication with the Cell

iii)             Online Feedback

A)   SUGGESTION BOX

This commonly used device was installed for the use of students where they could drop their grievances or complaints without disclosing their identity. During the period July, 2019 – June, 2020, there were some such complaints and suggestions, which were often repetitive.

B)    DIRECT COMMUNICATION METHOD

This method involved a face-to-face approach to the Redressal Cell comprising two teachers designated for this function. This method invited fewer students and therefore fewer complaints since they fought shy of approaching the Cell. These complaints usually veered around the usually mentioned aspects

C)   FEEDBACK

The student feedback is related to a set pattern involving the entire academic and infrastructural network of the college.

The college took into consideration those aspects which concerned all students. However, owing to the onset of the Covid Pandemic from March, 2020, it was not possible to take a conclusive decision on all the problems. A table outlining the grievances is furnished below:

GRIEVANCE REDRESSAL CELL

(2020-21)

Owing to the two-year long pandemic, it was not possible to conduct activities of the Cell in the physical mode. The complaints and grievances of students to the administration were communicated through the online mode. They are outlined below:

• Demand for extra classes on specific subjects
• Lapses in online class organisation mechanism
• Demand for webinars on contemporary and student-related topics

On the basis of these demands, the following steps were taken:

• In regard to the complaint from a section of students who joined the online classes late for special classes, it was made clear by all the members that the issue had been addressed. Since online classes had time constraints, students were asked to specify the subjects and areas they wanted to be addressed and the teacher concerned would be asked to arrange extra classes outside the parameters of the prescribed schedule for the convenience of the students.
•  Based on some complaints lodged by some students, without a berth in a specific student group for online classes despite being enrolled, the Convener of the IQAC asked Sri Rajib Chakraborty in charge of the student-related affairs, to look into the problem since many students were getting deprived of the classes. Sri Chakraborty reported that this problem issued from late admission taken by a number of students and it was being sorted out. Students were assured that the matter would be taken care of in right earnest and all students would be accommodated following the admission procedure.
• Against a serious grievance made by students, the Convener conceded that as opposed to the past years, there had been no career-building drives by outside concerns and business houses, and it was because of the disruption of physical classes and partial closure of the college due to the prevailing circumstances. He, however, assured all that the college was in the process of communication with concerns and recruitment drives and career-counselling workshops would be on as soon as the situation improved.

Since seminars and career advancement drives could not be held, webinars were much in demand and students demanded such programmes to be organised in right earnest. In response, three National-level Webinars (‘Online Teaching, Learning, Assessment and Evaluation During the Lockdown Days: The Indian Scenario’ on 04/09/2020; ‘New Education Policy &Undergraduate General Degree Colleges’ on 11/02/2021 and ‘Young Minds & Mental Health: Pandemic Repercussions’ on 13/02/2021) were organised.

Additional Information:

The Grievance Redressal Cell worked on the basis of feedback received from students in both offline and online modes. Usually the outgoing students are asked to furnish their feedback on the basis of questionnaire framed on the line of the Student Satisfaction Survey. The feedback is analysed and actions are taken after meetings of the Grievance Redressal Cell usually at the close of the final academic session. The last couple of years the method was largely hampered by the surge of the Covid Pandemic resulting in the concurrent periodicity of the meetings.

The activities of the Anti-Ragging Committee, a wing of the Cell, were also temporarily suspended.  

Grievances for Sexual Harassment:

The college being meant exclusively for male students, there is no provision for any Sexual Harassment Cell for students. Consequently, there is no scope for any grievances.

GRIEVANCE REDRESSAL CELL

(2021-22)

The Covid outbreak accounted for complete breakdown of communication. Hence, student-related developmental work was largely hampered. The college worked with a truncated workload and though physical classes did start in the second half of the academic session, the student grievances were chiefly related to the curriculum pattern and online delivery. They are outlined below:

GRIEVANCES

• Inadequacy of curriculum delivery within the short space of two one hourlong classes
• Problems with the online examination system due to technical snags
• Lack of uniformity in the uploading of study materials
• Lack of career-counselling and recruitment drives

ACTION TAKEN REPORT

• Owing to lack of adequate time space, students were asked to mention the subjects needed to be addressed more than usual and extra classes were organised on the basis of communication with the teacher/s concerned
• In case of answer scripts not reaching the examiner due to some technical snag, examinees were given the scope to resend them followed by an acknowledgement of the mail from the teacher concerned.
• All teachers were requested to upload study materials and explain things if necessary, and the request was complied with.
• Since no career-counselling drives could be organised, the college took up the matter seriously and assured the students that communication with some leading corporate concerns was on and such drives would be organised early in the next academic year. 

GRIEVANCES for SEXUAL HARASSMENT:

The college being meant exclusively for male students, there is no provision for any Sexual Harassment Cell for students. Consequently, there is no scope for any grievances.

GRIEVANCE REDRESSAL CELL

(2022-23)

The Grievance Redressal Cell recorded some complaints, many of which were suggestions about introducing things or making improvements in the prevailing order of things. These complaints are briefly outlined below:

• No career-counselling or recruitment drives done during the previous academic session
• No infrastructural development done
• More audio-visual rooms required

The college administration deliberated over these issues at length. The lacunae were surveyed, addressed and the following steps were taken:

ü  Two career-counselling programmes (Institute of Chartered Accounts & Pune Institute of Business Management) and two Internship programmes (Times of India Group & La-Martiniere SEOMP Society in association with Tech Mahindra Foundation) organised and students taken as interns

ü  10k Wp Rooftop Grid Connected Solar Photovoltaic Power Plant placed to curtail excessive power consumption

ü  In addition to the only room with ICT facilities, another room with all these features to be ready after thorough revamping for Virtual as well as regular classes

These grievances have been mulled over by the administration and some of them tabled before the Governing Body of the college and implemented with its approval.